FAQ (Frequently Asked Questions)

+ How much notice do you need to schedule my appointment?

We would prefer one to three days' notice.

+ How do I book a photoshoot?

You can book 24/7 directly through our website by clicking "Book Now." If you prefer, Email support@realestatephotographerpro.com.

+ Do you have a FREE Agent Booking App?

Yes! We have a free app that simplifies the entire process. You can book shoots, access your media, and instantly share photos or marketing materials via social media, text, or email—all from your phone. See the home page. BOOK https://realestatephotographerpro.com

+ How much notice do you need to schedule an appointment?

We prefer at least one to three days' notice to ensure you get your preferred time slot. However, you can always check our real-time availability on our booking page.

+ How quickly can you get to a listing?

We typically have availability within 2–3 days, but we recommend booking as early as possible. Check our live calendar on the website for real-time openings.

+ Can you make the grass look greener?

Yes, we can perform basic lawn greening for winter or drought-affected grass upon request. This is a virtual edit that can be added to the order.

+ Can you hold a date for me?

To be fair to all our clients, we operate on a first-come, first-served basis. We cannot "pencil in" or hold dates until a confirmed booking is in place.

+ What is your cancellation policy?

We don't charge for cancellations or reschedules if done 24 hours before the scheduled time. Late Cancellation: If less than 24 hours' notice is given, a $75 fee applies. No-Show/No-Access: If we arrive and cannot access the property, or if the shoot is cancelled on-site, we charge $75 + 50% of the quoted amount.

+ Where are you located? What areas do you serve?

We primarily serve Middle Tennessee (Nashville, Franklin, Murfreesboro, Clarksville) and North Alabama (Huntsville, Madison, Decatur). We are available to travel nationwide for an additional charge.

+ What if I have special instructions?

If you have specific requests (e.g., angles to highlight or amenities to emphasize), please let us know before the photoshoot so the photographer can be prepared.

+ Do you work on weekends?

Our standard hours are Mon-Fri. Weekend appointments may be available by request but often incur a weekend fee.

+ Do you have a Supra Key / SentriLock access?

We can access properties via contractor lockboxes (combo codes). If you use a Supra/SentriLock, please ensure we are granted access or meet us at the property.

+ Do you charge a travel fee?

We serve Middle TN and North AL. Travel fees may or may not apply within our primary zones. Addresses outside this radius may incur a mileage fee, which will be calculated at booking. When you use our online booking system, it automatically calculates the travel time and, if needed, adds a travel fee. Most photo shoots can be done without a travel fee.

+ Do you record audio for videos?

For listing videos, we typically use background music. For agent intros or business profiles, we use professional lavalier microphones to record clear speech.

+ Can you add a property line to the drone photo?

Yes! We can add graphic overlays to outline the property boundaries. Please provide a plat map or reference image so we get it right.

+ Do you do video walkthroughs?

Yes. We offer cinematic video tours (music and editing included) and unbranded Zillow 3D tours.

+ What format are the photos?

We deliver JPEGs. If you need TIFF or RAW files (for commercial design work), please specify this before the shoot.

+ Do you provide raw video footage?

Typically, we deliver the final edited video. If you require the raw log footage for your own internal editing team, please request this specifically in your quote.

+ Can you film a promotional video for my real estate business?

Yes. We produce "About Us" videos, customer testimonials, and social media branding content. We can handle scripting, filming, and editing.

+ Do you offer headshots for my team?

Yes! We can set up a portable studio at your office or shoot environmental headshots of your team in action. We can also plan time to do lifestyle photos to help promote your brand.

+ What's included in the aerial drone photos?

We typically fly the property lines at three different altitudes, taking pictures at various angles to showcase the property's features. Moreover, we could take some high-altitude photos to showcase the property from angles not visible from ground level. Usually, this is somewhere between 45 feet and 80 feet. For example, showcasing a home on the side of a bluff or showing the layout of a farm's rolling hills.

+ What's included in the aerial drone video shoot?

There are several different ways to accomplish drone video. The typical drone video is 1 to 2 minutes long, flying over the property to show its layout. We can also create an animated video with video notations that feature elements of the property.

+ Animated Motion Videos

Captivate buyers instantly with high-energy animated videos designed to stop the scroll on social media and grab attention fast. here.

+ Photography

Explore our gallery of stunning, high-resolution interior and exterior images that help listings sell faster and for top dollar. here.

+ Commercial Photography

Elevate your business brand with professional imagery and video tailored explicitly for hotels, retail spaces, and corporate environments. here.

+ Drone Aerial Photography And Video

Showcase the full scale of your property, land, or neighborhood with breathtaking high-altitude views captured by our FAA-certified pilots. here.

+ Walkthrough Video

Give potential buyers a realistic tour of the home’s layout and flow with a smooth, cinematic video walkthrough that creates an emotional connection. here.

+ 3D Real Estate Video Walkthrough Animation

Provide an immersive, interactive experience that allows potential buyers to explore every corner of a property from anywhere in the world. here.

+ Corporate Group Photography and Individual Headshots

Build trust and professionalism with polished individual headshots and team photos that put a friendly, confident face to your brand. here.

+ Marketing Videos for Real Estate Agents

Position yourself as the market expert with high-quality "About Me" videos and agent profiles that help you connect personally with future clients. here.

+ Real Estate Marketing Videos

Turn your listing into a visual story with engaging video content that highlights the home's lifestyle and unique features. here.

+ Business Marketing Videos

Tell your company’s unique story and drive customer engagement with dynamic promotional videos designed for your website and social media. here.

+ Commercial Real Estate Photography

Highlight the architectural detail and value of your commercial assets with precision photography perfect for brochures and investor presentations. here.

+ Virtual Photo Editing

Perfect your images by digitally removing clutter, cars, or distractions to ensure your property looks its absolute best. here.

+ Floor Plans

Help buyers clearly visualize the space and potential furniture placement with accurate, professional 2D and 3D floor plans. here.

+ Virtual Twilight

Create a dramatic, emotional impact with a stunning sunset look, digitally crafted from a standard daytime photo to make your listing stand out. here.

+ Industries

Discover how we tailor our expert visual solutions to meet the unique needs of builders, interior designers, hoteliers, and healthcare facilities. here.

+ How much does real estate photography cost?

Our pricing depends on the size of the property and the services you need (photos, video, drone, etc.). We offer flexible packages to suit every budget. Please visit our Pricing Page for the most current rates.

+ Do you offer volume discounts for busy agents?

**Yes! **We love partnering with high-volume agents. If you have multiple listings per month, contact us to discuss our volume programs and loyalty rewards.

+ Do you offer an agent referral program?

Absolutely. We reward both you and the agent you refer! Contact us for details.

+ Do you offer military discounts?

Yes. We proudly offer a Military Gratitude Program. Veterans and active-duty military personnel receive a discount on our services. Please email a copy of your military ID to support@realestatephotographerpro.com to have this applied.

+ Do you charge tax?

Currently, taxes and fees are included in our pricing structure.

+ When is payment due?

Payment is typically due when you place your order or before the final images are released for download. We accept all major credit and debit cards.

+ How long does a photoshoot take?

Generally, plan for about one hour. A standard 2,000 sq. ft. home takes about 45 minutes, but larger estates or shoots involving video/drone will take longer. How should I prepare the home? The home should be "photo-ready" upon our arrival. This means clean, decluttered, and well-lit. Lights: Turn on all overhead lights and lamps. Blinds: Open all blinds to let in natural light. Fans: Turn ceiling fans off. Vehicles: Move cars out of the driveway. Pets: Secure pets in a crate or garage. Need a checklist? Download our free Photo Prep Guide from our website! See https://www.realestatephotographerpro.com/blog/how-to-prepare-a-home-for-real-estate-photos

+ Do I (or the seller) need to be home?

No. We can access the property via a contractor lockbox (with permission) or a hidden key. If you or the seller prefers to be home, that is absolutely fine! We ask that you remain in a different room while we work to avoid appearing in the photos.

+ What is the best time of day for photos?

• West-Facing Homes: Early afternoon.
• East-Facing Homes: Morning.
• North-Facing Homes: Early morning (to avoid harsh shadows). Twilight: Any home looks great during twilight!

+ What if the home isn't ready when you arrive?

To stay on schedule, we must begin shooting at the appointment time. We will photograph the house "as-is." If you need more time, please reschedule at least 24 hours in advance. Is it OK if a home is not furnished?**
Yes, we can photograph empty houses, but furnished homes usually photograph better. We highly recommend Virtual Staging, where we digitally add stylish furniture to photos of empty rooms to help buyers visualize the space.

+ Do you shoot closets?

Only upon request. We usually skip closets to keep the photo count focused on high-value areas. If you have a luxury walk-in closet, let us know, and we will capture it!

+ What if it rains or the weather is bad?

We shoot rain or shine! Interiors: Rain rarely affects interior photos. Exteriors: We offer a Blue Sky Guarantee. If the sky is overcast, we will digitally replace it with a beautiful blue sky at no extra cost. Options: If the weather is severe, we can

1. Shoot interiors only and return for exteriors later,
2. Wait for a break in the weather, or
3. Reschedule (fees may apply if less than 24 hours' notice).

**Pro Tip: **Cloudy days are the best: An overcast day is ideal for photography because there are no shadows and no harsh light, which creates great photos both inside and outside. We do sky replacement to clean up the gray, cloudy skies.

+ Do you bring backup equipment?

Yes, absolutely. Our photographers arrive with backup cameras and lenses. Important: Please book all services (like drone or 3D tours) in advance. We pack specific gear based on your order, so we may not have a drone with us if it wasn't booked beforehand.

+ Is it safe to fly your drone?

Yes. Your safety is our #1 priority. Our FAA-certified pilots fly safely and legally (typically under 400 feet). If the signal is lost, our drones automatically return to home.

+ Do you do HDR Pro Photography?

Yes. All our packages include HDR (High Dynamic Range) PRO with Colorite technology processing, ensuring clear, sharp images with balanced lighting.

+ When will I receive my photos?

We deliver photos next after the photoshoot (typically by 5:00 PM).

+ How are photos delivered?

You will receive an email with a link to a private gallery where you can view and download your images. You can also order additional edits I got on renewable or virtual staging at this point in the process.

+ Are the photos MLS-compliant?

Yes. We provide images optimized for the MLS (fast loading) and high-resolution versions for print marketing.

+ Do you edit the photos?

Yes, every photo includes professional editing: Color correction & white balance. Vertical line straightening. Blue sky replacement. TV screen replacement & fireplace fire. Note: We can remove minor temporary items via Photoshop, but the home should be clean before we arrive. Fees apply for item removal.

+ Can you digitally remove cars or objects?

We can remove temporary distractions (such as a hose or a car) for a fee. However, we cannot remove permanent physical defects (like power lines or wall cracks), as this violates real estate ethics.

+ Who owns the photos?

Your Rights: You receive a license to use the photos for marketing the listing until it is sold. Restrictions: You cannot sell or give the photos to another agent, builder, or stager. If the listing expires, the license expires as well.

+ Do you upload photos to the MLS for me?

No. We do not have a real estate license and cannot access your MLS account to upload photos.

+ What industries do you serve?

We work with Residential Agents, Commercial Builders, Architects, Interior Designers, Hotels, Retail Brands, and Corporate Offices.

+ Do you offer drone/aerial services?

Yes! We provide aerial photography and video. We can fly property lines, showcase large lots, or create animated video tours of land and farms.

+ What is the process for commercial or multi-unit properties?

Commercial projects require more planning. We work with you to create a shot list, often using drones to show the scale of the property. Pricing is based on complexity and licensing needs.

+ How does commercial licensing work?

Commercial projects include a perpetual, worldwide license for your company to use the images in all marketing (web, print, social). Real Estate Photographer Pro retains ownership, but you get broad rights to use the content to build your brand.

+ Can you document construction progress?

Yes! We offer milestone documentation (photos/video at key stages) and long-term time-lapse cameras to record the entire build from start to finish.

+ Do you offer headshots or branding videos?

Yes. We shoot professional headshots and "About Me" videos on location or in a studio to help you build your personal brand.

+ Can you shoot while my business is open?

Yes, but we recommend shooting before/after hours to avoid disrupting customers. If we shoot during hours, we will need model releases for any customers visible in the shots.

+ Can you film a promotional video for my business?

Yes. We produce "About Us" videos, customer testimonials, and social media branding content. We can handle scripting, filming, and editing.

+ Why should I hire a professional photographer?

Hiring a Real Estate Photographer Pro is an investment in your brand. Save Time: We handle the visuals so you can focus on selling. Better Results: Professional photos lead to faster sales and higher closing prices. Whole Team: You get a project manager, editors, and quality control experts backing you up.

+ Can I use my smartphone instead?

Professional gear is always best, but if you must use a phone, we are here to help! We can professionally edit your phone photos to remove the "amateur look" or build a marketing kit using your images.

+ My friend has a camera. Why not use them?

Real estate photography requires specialized equipment (wide-angle lenses and professional lighting) and specialized training. Amateurs often struggle with interior lighting and composition. We ensure consistent, high-quality results that protect your professional image.

+ Do you offer free marketing photos?

Yes! Check our blog for a collection of free stock photos you can use for your marketing: Free resources are on our homepage. https://www.realestatephotographerpro.com

+ Where are you located? What are your service areas?

We serve the Middle Tennessee and North Alabama real estate markets. However, we will come to you for an additional charge, whether in or out of state.

+ Real Estate Photography (The "Listing" Shoot)

The Goal: To sell a specific property now. The Process: Speed and volume. We focus on clear, bright images that show the layout, size, and flow of the rooms so buyers can understand the space quickly. The Lifespan: Very short. The photos die once the house closes. The Cost: Low. You pay a volume rate for a temporary usage license.

+ Commercial Photography (The "Business" Shoot)

The Goal: To sell a business, service, or brand. Think of a local coffee shop, a nursing home, or a hotel. The Process: We focus on the "vibe" and operations. It’s less about "how big is the room" and more about "what does it feel like to be a customer here?" We often include staff or detail shots of products. The Lifespan: Medium to Long-term (3-5 years). These photos live on the company's "About Us" page and brochures for years. The Cost: Medium. Pricing reflects the extra time on-site and the long-term usage rights for the business.

+ Architectural & Design Photography (The "Portfolio" Shoot)

The Goal: To showcase artistry and craftsmanship. This is for Architects, Interior Designers, and Custom Builders who need to win awards or get published. The Process: This is "slow photography." We might spend an entire day producing just 5-10 "Hero Images." We control every shadow, move furniture by the inch, and wait for the perfect sun angle. The Lifespan: Forever. These images become the permanent legacy of the designer's career. The Cost: High. You are paying for a creative partner, high-end retouching, and licensing for publication.

+ Advertising Photography (The "Campaign" Shoot)

The Goal: To sell a concept, feeling, or lifestyle to a mass audience. This is usually for a specific marketing campaign (Billboards, Magazine Ads, National TV spots). The Process: High production. This isn't just a photographer showing up; it’s a crew. It often involves creative directors, hired models, hair/makeup artists, and set designers. The image is "created," not just "captured." The Lifespan: Campaign-based (e.g., a specific "Summer 2026" ad run). The Cost: Highest. The pricing is heavily based on licensing—where the image will be seen (National vs. Local) and how many people will see it (Billboards vs. Web).

+ Do I need to be home during the photoshoot?

No, you don't. We can access the home via a hidden key or lockbox. If you prefer to be home, we ask that you stay in a different room while we work.

+ How do I prepare my house for photos?

We will send you a "Photo Prep Guide." The basics: Turn on all the lights, open the blinds, remove cars from the driveway, hide pet bowls, and clear off the countertops.

+ Will you photograph my closet or garage?

Typically, no, unless they are high-end custom spaces. We focus on the main living areas. If you specifically want them photographed, just let us know!

+ What should I do with my pets?

We love animals, but they can't be in the photos. Please secure them in a crate, the garage, or take them for a walk during the shoot.

+ Can you Photoshop out the power lines?

No. We cannot remove permanent physical features such as power lines, fire hydrants, or wall cracks, as this would misrepresent the property to buyers.

+ I'm selling my home myself (FSBO).

Can I still hire you? Absolutely! We work with many homeowners directly. We can provide you with professional photos, a floor plan, and even a website for your home.

+ How do I pay if I don't have an agent?

You can pay online via credit card when you book your appointment.

+ Can you make my rooms look bigger?

We use wide-angle professional lenses to show the whole room, but we do not distort images to make them look fake or unnaturally large.

+ How long will you be at my house?

For a standard home, expect us to be there for about 45 minutes to 1 hour. Didn't find what you were looking for? We’re here to help! Email support@realestatephotographerpro.com.